I assume something is either lacking or broken on the XPS system. On my Dell Dimension 4700c, Norton Ghost 10 has no problem with external USB hard drive access. This problem appears only on my Dell XPS-400. I found the D:Backup drive partition too small, even for one recovery point, so I used the Norton Ghost utility to merge that partition to the C: drive. If you have an external USB drive plugged into the back of your computer, you should be able to see it listed (but not necessarily with its normal drive letter) in the Recovery Point Browser (analyze/explore.) panel.Īs an aside I would like to state that I believe that a large external USB drive (300GB) is the best option for recovery point storage (if it would work) as it allows a long history of incremental backups to be retained and can be installed as a plug-and-play consumer device without risking the integrity of the system by opening the case. This can be checked by using the F12 key while the BIOS screen is visible during reboot and selecting "Boot from Internal or USB CD-ROM" with the Norton Ghost CD in place. I appear to have a problem that prevents the use of an external USB hard drive for Norton Ghost 10 recovery points as such drives cannot be seen (fail to be mounted) when booting directly from the Norton Ghost 10 CD on my Dell XPS-400, as required to restore my drive in emergency situations.
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